Returns & Exchanges Policy
At Beauty Depot O-Store, we want you to be completely satisfied with your purchase; if you are not happy with your beauty products, you may return them within 30 days of receipt provided they are in original, unopened condition. Please note that for hygiene reasons, used or sampled cosmetics and skincare items cannot be accepted for return.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization number.
Secure Packaging
Carefully pack the unused items in their original packaging to ensure they are protected from damage during transit.
Ship the Package
Affix the provided return label to your parcel and drop it off at any authorized shipping carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing