Frequently Asked Questions
Everything you need to know about shopping at Beauty Depot O-Store
Are your beauty products authentic?
Absolutely. At Beauty Depot O-Store, we source all our products directly from authorized distributors and the brands themselves to ensure 100% authenticity and freshness.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer express shipping options that deliver within 1-2 business days, depending on your location.
What is your return policy for opened cosmetics?
Due to hygiene and safety reasons, we can only accept returns on unopened and sealed products within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately for a replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How can I track my order status?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.